OpenPulse
Not a survey — an AI that interviews your customers inside Salesforce, understands the “why,” and closes the loop itself. Free, open source, on your own LLM.
100%
Sentiment accuracy
93%
Avg confidence
0%
Fallback rate
See it in action, stage by stage
Step through the accelerator by stage. Autoplay walks you through each screen and clip, or jump to any stage.
Design an AI interview, not a form
Set goals and guardrails, choose a tone, and seed the questions your AI interviewer starts from, no code required.
Seed questions & smart branching
Map answer choices to CSAT, NPS and CES, and branch the conversation based on what people actually say.
On-brand, one shareable link
Customize header, colors and logo, then publish a versioned survey with a single public link.
A conversation, not a 30-field form
Respondents chat naturally, one friendly, adaptive question at a time, so completion stays high.
It probes the “why”
When something is wrong, OpenPulse asks a tailored follow-up to capture the real reason behind the score.
LLM evaluation you can trust
Golden-dataset scoring for sentiment accuracy, theme match, confidence and fallback rate, so you can trust the results.
Sentiment & themes, automatically
CSAT, NPS, CES, a sentiment breakdown and top themes, all extracted for you, with no reading raw text.
Close the loop — reliably
Every agent action, Case creation, notifications and webhooks, is logged and retryable, so nothing slips.
Bring your existing responses
Import CSV responses into a new or existing survey version in a few clicks, so you get value on day one.
A clear path through every stage
Build
Set goals and guardrails, choose a tone, and seed the questions your AI interviewer starts from, no code required.
Experience
Respondents chat naturally, one friendly, adaptive question at a time, so completion stays high.
Intelligence
Golden-dataset scoring for sentiment accuracy, theme match, confidence and fallback rate, so you can trust the results.
Close the loop
Every agent action, Case creation, notifications and webhooks, is logged and retryable, so nothing slips.
Migrate
Import CSV responses into a new or existing survey version in a few clicks, so you get value on day one.
Bring OpenPulse to your org
We'll adapt the accelerator to your objects, processes, and business rules, and have it running fast.